FAQ

100% PET FIBRE CUSHION INSERTS:

When you purchase one of our personalised cushion covers complete with a cushion insert you will receive a plump 100% PET fibre cushion insert derived from recycled water bottles. How cool is that?! 

They look and feel similar to a high grade polyester cushion insert but have a greater resilience rating and will last much longer. All inserts are non-allergenic, antibacterial and washable. 

All you need to do is make sure to select the 'Recycled PET cushion insert' drop down option when purchasing your cushion. 

Fun fact: For every 40cm cushion insert purchased 15 water bottles are saved from landfill and for every 25cm (mini/dolly) cushion insert purchased 7 water bottles are saved from landfill. It's pretty incredible!

HERO PACKS:

All of your beautiful personalised gifts are packed inside our hero pack mailing satchels and are 100% compostable! Made from mainly corn starch and PBAT (a compostable ingredient which bonds the renewable ingredients together) your mailing satchel will turn into yummy food for worms within 90 days of being composted at home. Just make sure to remove any labels before popping into your compost bin. Don't have a compost bin? That's ok too as your satchel will still breakdown in landfill however this will take about 2 years.

I WOULD LOVE YOUR INPUT:

If you know of any other ways we can do our bit as a business to help reduce the use of plastics and be more environmentally friendly I would love to hear from you! Just head over to the contact us page and send me a message. I promise I don't bite!

If you look after your personalised gifts they will look after you. 

All of our products are washable and if our care instructions are followed 

correctly they should be enjoyed for many years to come.

For easy reference care instructions are stitched into all of our cushion covers.

WASH INSTRUCTIONS:

CUSHION COVERS, TOTE BAGS AND T-SHIRTS

Cold hand wash only with item turned inside out.

Dry flat in shade, Do not soak, bleach, wring or tumble dry. 

Warm iron inside out. Do not iron embellishment.

WASH INSTRUCTIONS:

CUSHION INSERT

Hand wash only. Line dry.

All items are made to order by hand with much love and care by myself, Melanie, in Camden, NSW.

Production times are specified in each product listing and I will endeavour to meet these deadlines to the best of my ability however, if for any unforeseen reason I am not able to meet the deadlines advised I will contact you by email to advise you of the new delivery times. 

Please understand during peak seasons your orders may take up to 14 business days.

CUSTOM ORDERS

Custom orders take between 5-10 business days from the date of approval of your mock up. If you require your order faster than the timelines given please make sure to contact me via email to see if I am able to accommodate your deadline. I always do my very best to meet your needs if possible.

T-SHIRT ORDERS

If your t-shirt size is in stock with us your order will be dispatched between 5-7 business days however if your t-shirt size needs to be ordered from our supplier your order may take up to 10 business days. Please note there have been shipping delays due to covid-19 and we will do our very best to keep you updated every step of the way.

ALL OTHER ITEMS

All other personalised gifts take between 5-7 business days from the date of purchase for production.

TRANSIT TIMES

Postage can take from 2-10 days depending on your location within Australia. 

Orders going to WA can take 7-10 days. 

Please be aware some deliveries have been delayed due to covid-19. If you need your order in a hurry we recommend upgrading your postage to express post and contacting us via the contact form on our homepage so we can assist you to the best of our ability.

To track your order click the link to the Australia Post website below and enter your tracking number

https://auspost.com.au/mypost/track/#/search

All orders are despatched using Australia Post parcel post. Once your order has been completed you will receive a confirmation email that includes your track and trace number. 

FREE LOCAL DELIVERY: Live local to Camden NSW? You qualify for FREE local delivery! Just select the local delivery option at the checkout and make sure you are located in one of the following three post codes: 2570, 2567 and 2557

FLAT RATE DELIVERY: A flat rate delivery fee of $9.95 is applied to all orders (excluding local delivery and orders over $70.00 which are FREE!).

FREE DELIVERY: When you spend $70.00 or more with us you receive FREE parcel post delivery on your order.

EXPRESS POST SHIPPING: Need your order in a hurry? Please send me a message (via the contact us page) and let me know when you will need to receive your order by. I always do my very best to accommodate your needs however as our products are hand made this is not always possible. If you would like to upgrade your shipping to express post to speed up the delivery process we are able to arrange this for you for an additional fee of $4.00.

Unfortunately, I am not able to provide returns for reasons such as a change of mind and due to the nature of our personalised gift collection returns cannot be made unless there is a fault in your product, or a mutual agreement is made. If I have made an error which can happen as I am human, I will certainly replace your purchase. Please email me a photo of the product errors for inspection and I will be in touch with you as soon as possible. 

From time to time I like to share the love and create fun freebies that I have designed just for you. Please note these freebies are for personal use only and not to be copied or sold in any way. All designs are the property of Pip Pip Hurrah.